Q1: How to get the best machine for me?

A1: You can tell us your working material, detail work through pictures or videos so that we can judge whether our machine can meet your needs. Then we can give you the best machine depends on our experience.

Q2: This is my first time using this kind of machine, is it easy to operate?

A2: We will send you English manual and video guide, it can teach you how to operate the machine. If you still can't learn how to use it, we can help you through online support software, phone, or other online communication methods.

Q3: What should I do if the machine has problems at my location?

A3: This machine has a two-year warranty. Generally speaking, if a breakdown occurs, our engineers will find out the problem based on customer feedback. If the machine has any problems under "normal use", we can send you free parts within the warranty period.

Q4: This model is not suitable for me, do you have more models?

A4: Yes, we can provide many models, such as portable fiber laser marking machine, desktop fiber laser marking machine, CO2 laser marking machine, UV laser marking machine, etc. We can replace certain parts according to your needs to meet your requirements.

Q5: How long is the delivery time?

A5: To ensure product quality, we implement strict processes including material incoming inspection, warehousing, material picking, machine production, quality inspection, and outbound inspection. Standard machines require 10-12 working days; non-standard and customized machines require 15 to 30 working days.

Q6: Do you arrange shipment of the machine?

A6: Yes, we have freight forwarders for sea and air shipment. If you choose our freight forwarder, we will arrange shipment for you. Of course, you can choose your own freight forwarder to pick up the machine from our factory.