What should I do if I can't operate the machine for the first time?
Please don’t worry, the machine operation is very simple. The operation video and usage manual will be provided with the machine together. Our engineer will do training online if you need.
Is the packaging safe for international long-distance transportation?
We will use the standard export wooden cases sponge filled inside for packing protection. The machine is covered by plastic film for waterproof. Then covered by foam to protect the machine from shaking. And the outside, we adopt the standard export wooden cases. Regardless of international express, air or sea transportation, we will try our best to protect the machine from damage during transportation.
What forms of payment are acceptable?
We can accept payment terms like T/T, L/C, Western Union, PayPal, Cash, Credit Card etc. We will do our best to facilitate customers to cooperate with us.
If the order is confirmed, how soon can it be shipped?
According to the quantity ordered. For less than 5 marking machines order, we can guarantee delivery within 7 working days.
What file formats are supported for custom marking?
The machine supports widely used design file formats including BMP, DXF, HPGL, JPEG, and PLT for seamless software integration.
Can this portable machine operate without direct mains power?
Yes, in addition to standard 110V/220VAC power inputs, the machine supports a detachable 216wh Lithium battery option, permitting wireless operation and flexible field work.