Our products include remote technical support and maintenance. If no special request about the products is made, the warranty time is 18 months from the delivery time. For VIP customers, the warranty time is 24 months from the delivery time.
Can I purchase products not shown in the store?
Yes, you can. Please contact our consultant if you need any products not online.
I know nothing about this machine, what type of machine should I choose?
We will help you choose the most suitable machine and share you the solution; you can share with us what material and depth of MARKING/ENGRAVING/CUTTING you need.
What if you don't know how to use the machine?
We have a whole set of teaching videos. Starting with a zero basis, we can also provide training through remote system or video calls after the machine is received. As long as you are willing to learn, nothing is impossible.
How to repair?
Please contact the salesman or after-sales engineer first if there is any problem when using the machine. The after-sales engineer will do some simple tests for your machine to identify the issue. Then the engineer will guide you on how to solve the problem. If the part cannot be repaired, we will arrange to ship a new one.
What payment terms can you accept?
Any payment is possible for us, like TT, LC, Western Union, Paypal, E-Checking, Mastercard, Cash, etc.
How is the shipping method?
As per your actual address, we can arrange shipment by sea, by air, by truck, or railway. Also, we can send the machine to your office as per your requirement.
Kinray Laser
