I know nothing about this machine. What type of machine should I choose?
To help you find the right machine, please provide the following information:
1. Which material (metal, plastic, glass or others) do you want to mark?
2. What is your maximum marked area? (110*110mm, 175*175mm, 300*300mm...)
3. What contents do you need to mark (numbers, letters, graphics, QR codes...)?
4. Do you have any requirements for the depth of the engraving?
I bought this machine, but I have no idea how to use it. What should I do?
Please rest assured that the technology of this type of machine is already very mature. Most problems can be solved online, and the equipment is very stable. We will send the operation video and manual of the machine, and our engineers will conduct online training. You can send us your engraving details and requirements to conduct factory tests.
What is the control system of this machine?
We use the EZCAD control card and software, which can work with Windows 7 (32/64-bit), Windows 8, and Windows 10. The software has strong compatibility and supports format outputs like TTF, SHX, BMP, DWG, DXF, AI, and PLT from CorelDraw, PS, AutoCAD, etc.
What should I do if there is something wrong with this machine?
We offer a 1-year machine warranty. During the warranty period, if any problem occurs with the machine, we will provide free spare parts (except for damage caused by human factors). After the warranty period, we still provide continuous after-sales solutions.
What consumables are there for laser marking machines?
It has no consumables.
What kind of packaging is it? Will it protect the product?
We have three layers of packaging. We use wooden crates for the outer packaging and do not fumigate. In the middle, the machine is covered with foam to protect it from shaking. For the inner layer, the machine is covered with waterproof plastic film.