Q1: How about the warranty?
A1: We provide a 3-year quality guarantee. The machine with main parts (excluding the consumables) shall be changed free of charge (some parts will be maintained) if any problem occurs during the warranty period.
Q2: How do I know which machine is suitable for me?
A2: Please let us know your maximum working size (we support marking fields from 110*100mm up to 300mm*300mm), your specific materials, and target marking effects. We will verify compatibility and suggest the most suitable configuration and optional parts.
Q3: What are the payment terms?
A3: We accept TT, West Union, Paypal, LC, cash, and other standard payment methods.
Q4: Do you provide CE and other documents for customs clearance?
A4: Yes, we provide the original certification. We will show you the documents initially, and after shipment, we will provide the CE certificate, Packing List, Commercial Invoice, and Sales Contract for your customs clearance.
Q5: How do I use the machine after I receive it?
A5: We provide a detailed user manual complete with pictures and a CD for step-by-step learning. If you have questions, our technician can guide you remotely to assist with operations.
Q6: What support is available if I run into problems during operation?
A6: If any issues arise, we can support you via TeamViewer, WhatsApp, Email, Phone, or Skype with camera assistance until all problems are solved. Door-to-door technical service can also be provided if necessary.