What pre-sales services do you offer?
We offer a free marking test using your specific product materials. You can also contact our sales team to arrange live online video presentations showing machine assembly, operations, and testing. Custom configurations and OEM requirements are also supported.
What is the shipping time frame and how is the machine packaged?
Machines typically ship within 5-7 business days following payment. We pack using a triple-layer protective system: waterproof interior wrapping bags, impact-resistant protective foam inserts, and a robust outer wooden crate.
How is the warranty structured and what after-sales support do you provide?
We provide a 2-year warranty for the laser source and a 3-year warranty for the machine structure. Technical assistance is available 24/7 via email, phone, or video. Training resources, basic parameters libraries, vector graphic packs, and 3D modeling support are provided free of charge.
How do I install and run the laser marking machine?
The system arrives fully assembled. A comprehensive English manual and step-by-step video guides are included. Our engineers are also standing by to guide you through setup online if required.
What details should I provide when seeking a machine recommendation?
To assist us in selecting the right model, please specify: 1. The materials you intend to process (stainless steel, aluminum, plastic, wood, etc.). 2. Your required engraving size (110*110mm, 175*175mm, etc.). 3. Whether you need marking on cylindrical/round objects. 4. Weight or dimension restrictions of your items.
What should I do if my laser marking machine encounters an error?
If you experience an operational issue, please halt usage and contact our support representatives immediately. Do not attempt to repair or disassemble the internal optical parts or laser source yourself.
Kinray Laser
