Q1
How can I get the most suitable and best machine for me?
Please reach out to our customer service team and provide details about the material you want to process and how you plan to use the machine. Based on your needs, our experienced customer service team, along with our technicians and engineers, will offer you the best recommendations.
Q2
Compared with other suppliers, what is your machine's advantage?
Our portable fiber laser marker is equipped with a Raycus laser source, a well-known brand that comes with a 2-year warranty. We use the genuine BJ JCZ control card, ensuring stable performance, along with original EZCAD software, which offers powerful and user-friendly functionality. We also prioritize high-quality components throughout the machine, ensuring excellent overall performance and reliability!
Q3
How is the payment handled?
We accept payment via Telegraphic Transfer (T/T) to our official company bank account, or via Western Union (WU). Additionally, we accept trade insurance orders.
Q4
This is the first time I've used this kind of machine. Is it easy to operate?
The EZCAD software is user-friendly, and we provide detailed manuals and instructional videos to guide you through the setup and operation. If you need further assistance, our technicians can offer support through TeamViewer or other contact methods.
Q5
What is the guarantee in case the machine breaks down?
The machine comes with a 1-year warranty, and the Raycus laser source has a 2-year warranty. If there are any issues, our technician will troubleshoot the problem based on your feedback. For parts that are not consumables, we will replace them free of charge if the issue is due to a manufacturing defect.
Q6
If the machine has a problem at my location, what should I do?
If the machine encounters any issues under normal use and within the warranty period, we will send you the necessary parts free of charge. Our technician will also provide step-by-step guidance on how to resolve the issue.
Kinray Laser
