First, we have a highly professional team whose core members have more than 15 years of experience in traceability and identification solutions. We have served over 10,000 end customers worldwide.

Second, we provide complete labeling and printing solutions, including labeling applicators, print and apply systems, CIJ printers, TIJ printers, PIJ printers, LCP printers, TTO printers, and laser marking machines.

Finally, we treat our customers as long-term partners. We are committed to growing together with our partners while building a strong and reliable service team to support their success.

We provide a one-year warranty with free spare parts for all machines purchased from our company, except for certain special printhead models. For specific projects or customized requirements, we can negotiate and offer an extended warranty period of 18 months or longer.

In addition, we guarantee that all machines supplied by us are 100% brand new and manufactured to high-quality standards, ensuring reliable performance and long-term operation.

Our standard after-sales service is provided through online support. We can assist and guide customers via WeChat, WhatsApp, email, or video calls to ensure smooth installation, operation, and maintenance of the machines.

For special projects or customer requirements, we can also arrange on-site training and technical service in overseas countries to provide more comprehensive support.

Yes, we can provide customized services for distributors for most of our machines. This includes customized welcome pages, company logos on the machine body, and branded packaging.

For distributors with certain order quantities, we can also discuss further customization options, such as cabinet design and user interface modifications. In addition, we can provide exclusive distributor codes to help protect and support our distributors' local markets.

Our standard lead time is around 7 to 10 days, depending on the order quantity and product requirements.

For more complex projects, such as integrated automation or customized solutions, the production and delivery time may be longer to ensure proper engineering, testing, and quality control.