Please contact our customer service and let them know what material you want to process and your detailed usage by the machine, then our professional customer service will give you good instruction and recommend depends on our technician and engineer experience.

This portable model fiber laser marker, regardless of the laser generator, we always use the Raycus brand laser source, a very famous brand offering a 2-year warranty. Other suppliers may choose Max laser source. About the control system, we use the original BJ JCZ control card with a tracking number for stable performance; other suppliers may choose cracked or illegal versions which do not support the Win10 system. Talking of the control software, we always adopt Genuine EZCAD software with powerful functions. For other components, we match you with the highest configuration as well!

Telegraphic Transfer (T/T) to our official bank account or Western Union (WU), we also accept trade insurance orders.

The machine's EZCAD software is easy enough to operate, and there are many machine manuals and guide videos available. We will send them to you and teach you how to operate the machine. If you still cannot learn how to use it, our technician can help you via "Teamviewer" online help software, or we can discuss via phone, email, or other communication methods.

The whole machine warranty is 1 year, and the Raycus laser source warranty is 2 years. If any issue occurs, generally speaking, our technician will figure out what the problem may be based on client feedback. Parts except for consumable parts will be replaced for free if the problems are caused by a quality fault.

If the machine has any problem under "normal use" and within the warranty, we can send free parts to you, and our technician will sincerely guide you on how to solve the problem!